Strategic Plan

Founded in 1997, Envoy Mortgage is an independently owned mortgage company headquartered in Houston, TX. The Fannie, Freddie and Ginnie approved seller/servicer operates a network of retail branch locations across the U.S. In addition to the retail channel, Envoy operates its nationwide Correspondent Lending Division from Monroe, Louisiana and an in-house servicing operation at the Houston headquarters. Licensed in 47 states, Envoy branches provide outstanding customer service by offering a full menu of loan products with the tools, expertise and technology needed to support all functions of the mortgage process. Earning technology awards year over year, Envoy’s technology allows the company to maintain a completely paperless, in-house origination process, reducing costs and improving efficiencies.

Opening Statement

The purpose of our existence is defined by providing the Envoy team opportunities to grow and build their future. Our associates are the most valuable asset we have. The collective sum of the individual differences, life experiences, knowledge, inventiveness, innovation, self-expression, unique capabilities and talent that our associates invest in their work represents a significant part of not only our culture, but our reputation and company’s achievement as well. We are committed to fostering, cultivating and preserving a culture of diversity and inclusion.


Envoy Mortgage’s Diversity and Inclusion Strategic Plan outlines the implementation of our company’s initiative to promote Diversity and Inclusion in the workplace. It will establish a foundation for addressing the challenges and opportunities that we face today. The plan sets forth our vision for goals, strategies and action items to ensure Envoy’s ability to successfully recruit, hire, promote, educate and retain a more diverse workplace.


The need to develop and implement a diversity and inclusion strategic plan was derived from the Vice President of Human Resources and a committee of senior management. Their focus is on encouraging participation and creating an environment that feels welcoming and fair. Diversity is the movement. Inclusion is the goal.

Definitions of Diversity and Inclusion


Envoy Mortgage prides itself on having a diverse workplace, one that is made up of individuals with a wide range of characteristics and experiences. We are committed to accepting differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our associates unique.

Our diversity vision is applicable – but not limited – to our practices and policies on recruitment and selections; compensation and benefits; professional development and training; promotions; transfer; social and recreational programs; vendor selection; and the ongoing development of a work environment build on the premise of diversity equity that promotes workplace inclusion.


Envoy Mortgage strives to create a working environment where all of its associates are valued, respected and can contribute at their optimum levels. These objectives can be achieved by fostering:

  • Respectful communication and cooperation between all associates.
  • Teamwork and associates participation, permitting the representation of all groups and associate perspectives.
  • Work/life balance through flexible work schedules to accommodate associates varying needs.
  • Employer and associate contributions to the communities we serve to promote a greater understanding and respect for diversity.

Vision Statement

Envoy Mortgage envisions a richly diverse workplace that works together in a culture of service that puts people first, who is committed to excellence and always does the right thing.

Mission Statement

To recruit, hire, include, develop, retain, engage and motivate a diverse, high-performing workforce.

Key Goal: Workplace Diversity and Inclusion

1. Workforce Diversity

  • Recruit and retain highly-qualified and talented diverse associates to secure a high-performing workforce

2. Workplace Inclusion

  • Cultivate a culture that encourages fairness, collaboration, and flexibility to enable individuals to contribute to their full potential and further retention.

3. Sustainability

  • Establish quantitative goals along with specific timelines for reaching benchmarks & measuring progress
  • Create company policy
  • Establish Diversity Guidelines
  • Implement programs which will create a pipeline of talent for the future
  • Develop structures and strategies to equip leaders with the ability to manage diversity, be accountable, measure results, refine approaches based on data
  • Establish training to educate associates on diversity and inclusion goals

The three goals above are necessary for the successful growth of diversity and inclusion.